Shipping and Handling Statement:

At HeatherArtKC we strive to ensure that your artwork arrives safely and promptly. Please review our shipping and handling policies below:

Processing Time: Orders are typically processed and shipped within 5-7 business days after payment is received. Custom or commissioned artworks may require additional processing time, which will be communicated to you upon order confirmation.

Shipping Methods: We offer standard shipping through USPS and/or UPS for domestic orders.

International orders are not accepted at this time.

Shipping Rates: Shipping rates are calculated based on the size, weight, and destination of your order. You can view the shipping cost during the checkout process before finalizing your order.

Print Shipping Rates: FREE USA SHIPPING for all prints.

Tracking Information: Once your order has shipped, you will receive a shipping confirmation email with tracking information. Please use this information to track the delivery status of your package.

Packaging: All artworks are carefully packaged to ensure they arrive in excellent condition.

HeatherArkKC takes pride in providing secure packaging that protects your artwork during transit.

Delivery Times: Delivery times vary depending on your location and the shipping method chosen. Estimated delivery times will be provided to you during checkout and may vary due to carrier delays or customs processing.

Shipping Insurance: Shipping insurance may be available for an additional fee upon request. We recommend purchasing shipping insurance for high-value items to protect against loss or damage during transit.

Shipping Address: Please ensure that your shipping address is complete and accurate to avoid delivery delays or return shipments. For any questions regarding shipping or to inquire about expedited shipping options, please Contact us. We're here to assist you in ensuring a smooth and enjoyable shopping experience.

We want you to be completely satisfied with your purchase from HeatherArtKC.

If for any reason you are not satisfied, please review our return policy below:

Returns Eligibility: You may return paintings, canvas, panels or prints within 10 days of delivery. To be eligible for a return, items must be in their original condition, unused, and with any tags still attached.

Non-returnable Items: Custom orders or commissioned artworks are not eligible for return unless they arrive damaged or defective.

Return Process: To initiate a return, please Contact us within 10 days of receiving your order. Please provide your order number, the item(s) you wish to return, and the reason for the return. We will provide you with return instructions, including the return shipping address.

Return Shipping: You are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped, item arrived damaged). We recommend using a trackable shipping service or purchasing shipping insurance for items of significant value.

Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, refunds will be processed within 30 days to the original method of payment. Shipping costs (if applicable) are non-refundable.

Damaged or Defective Items: If your order arrives damaged or defective, please Contact us immediately with photos of the damaged item and packaging. Time stamp must be included for approval of defective items. We will replace the damaged item(s) or issue a refund, depending on your preference and item availability.

Exchanges: We currently do not offer exchanges. If you would like to exchange an item, please return the original item and place a new order.

Thank you for visiting HeatherArtKC’s website. This Privacy Policy outlines how we collect, use, and protect your information when you use our website to purchase art directly from us.

1. Information We Collect: We collect personal information that you voluntarily provide to us when you place an order or register on our website. This may include: Contact information (such as name, email address, shipping address, and phone number). Payment information (such as credit card details or other payment method information). Order history and preferences. Communications preferences (such as subscribing to newsletters).

2. Use of Information: We use the information we collect for the following purposes: To process and fulfill your orders and transactions. To communicate with you about your orders, shipments, and any inquiries or requests. To provide customer support and respond to your inquiries. To send you marketing communications, if you have opted-in to receive them. To improve our website, products, and services. To comply with legal obligations.

3. Sharing of Information: We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except as described: With trusted service providers who assist us in operating our website and conducting our business (e.g., payment processors, shipping carriers). When required by law or to protect our rights or safety

4. Data Security: We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights:

You have the right to: Access and update your personal information. Request deletion of your personal information. Opt-out of receiving marketing communications. Object to the processing of your personal information. To exercise these rights, please Contact us using the contact information provided below.

6. Cookies: We use cookies to enhance your experience on our website. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies through your browser settings.

7. Changes to This Privacy Policy: We may update this Privacy Policy from time to time by posting a new version on our website. You are advised to review this Privacy Policy periodically for any changes.

8. Contact Us: If you have any questions about this Privacy Policy, please Contact us Here.

By using our website, you consent to our Privacy Policy. Effective Date: July 13, 2024.

HeatherArtKC is committed to maintaining the integrity and quality of her artworks, including prints offered for sale. Please read the following disclosure regarding prints available on this website:

Print Making Process: Prints offered for sale on this website are created by Image Quest A Bakersman Company, in Kansas City, MO using the giclée printing process. Giclée (pronounced "zhee-clay") is a high-quality printing method that utilizes archival inks and substrates to produce prints with exceptional color accuracy and longevity. This process ensures that each print retains the integrity and detail of the original artwork, providing collectors and art enthusiasts with museum-quality reproductions.

Limited Edition Prints: Some prints may be offered as limited editions, with a specified number of prints available in each edition. Each limited edition print is numbered and signed by Heather to authenticate its uniqueness and value.

Quality Assurance: HeatherArtKC works closely with trusted printmakers and vendors who adhere to strict quality standards. Prints are inspected and approved by HeatherArtKC before being made available for sale to ensure they meet Heather’s artistic vision.

Variations and Authenticity: Due to the nature of printmaking, minor variations in color or texture may occur between prints. These variations contribute to the uniqueness of each print.

Care Instructions: Prints should be handled with care and displayed away from direct sunlight to preserve their colors and longevity.

Customer Satisfaction: Your satisfaction is important to us. If you have any questions or concerns about your print purchase, please Contact us. We're here to assist you.

By purchasing a print from HeatherArtKC, you acknowledge and accept the terms outlined in this Print Disclosure Statement. Thank you for supporting Heather and enjoying her artwork in your home or collection.